✨ Contact XARKLO ✨
Have questions about StoriZad, partnerships, safety, privacy, or company support? We’d love to hear from you.
📝 Send us a Message
Fill out the form below and the XARKLO team will respond within 24 hours.
📧 Direct Email
🎯 Main Support Email
For company questions, product assistance, and general support:
hello@xarklo.com⏱️ Response time: 24 hours or less
🔐 Privacy & Data
For privacy questions and data requests:
privacy@xarklo.com⏱️ Response time: 24-48 hours
🛡️ Safety Concerns
Report child safety issues urgently:
safety@xarklo.com⏱️ Response time: 2-4 hours
🚨 Security Issues
Report security vulnerabilities responsibly:
security@xarklo.com⏱️ Response time: Same day
❓ Frequently Asked Questions
How long does it take to get a response?
We aim to respond to all inquiries within 24 hours. Safety concerns are prioritized and responded to within 2-4 hours during business days.
How do I delete my account?
You can delete your account from the app settings. All data will be permanently deleted within 30 days. For assistance, email us at
Is my child's data safe?
Yes. We use enterprise-grade encryption, comply with COPPA and GDPR, conduct regular security audits, and never sell or share child data. See our Child Safety Policy and Data Protection pages for details.
Why does StoriZad have no ads?
We believe children deserve a commercial-free experience. Ads exploit children and compromise privacy. Our commitment is to storytelling, not monetization.
Do you track my child?
No. We don't use tracking pixels, analytics, or behavioral profiling. Parents can see what their child reads, but that data is never sold or shared with third parties.
What languages does StoriZad support?
Currently, we support Arabic (العربية) and English. Users can switch languages anytime. More languages coming soon!
Is parental consent required?
Yes. An adult must create the account and verify their email. This is required by COPPA and ensures children are supervised by a responsible adult.
How does the parental dashboard work?
Parents can see reading analytics, set time limits, filter content, and access detailed activity logs. Full transparency and control is provided.